Account, subscription, billing, refund, client, and international route issues are handled through the user panel. Each ticket keeps your description, supporting details, and response history together for ongoing follow-up.
The user-panel ticket system is currently the official support channel. No public email address or Telegram account has been configured, so this page does not list unverified contact details.
Use it for account access, plan status, traffic checks, payment records, refund requests, client configuration, and international route issues. Sign in to submit your question and review replies or requested details on the same page, keeping everything in one place.
Submit or view a ticket →The available service information does not include a public support email address, so none is shown here. For order, refund, or account-status questions, go to the ticket center so your request can be linked to the relevant account.
The available service information does not include a public Telegram account, so no username or link is shown here. Service notices and support updates are confirmed through the user panel.
For common issues such as failed connections, route switching, subscription imports, and client usage, check the Help Center steps first. If the issue persists, include your findings in a ticket to reduce repeated questions.
Go to the Help Center →A clear problem description helps more than repeated follow-ups. Tell us which platform you use, what type of route is selected, which service you are trying to reach, and the exact error shown by the client. Supported platforms include Windows, macOS, iOS, Android, and Linux.
Name the page where the issue appears, the plan or traffic status currently shown, and what you want checked. No email address is required to create an account; a username and password are sufficient. Submit the ticket from the relevant account so the subscription record can be verified.
Include your device platform, the error shown in the client, the selected country or region, the target website or app, and whether the issue changes after switching to another route. The service covers 120+ countries / 240+ routes, and naming the target region helps narrow the investigation.
State the payment method and the order that needs checking. Alipay, WeChat Pay, and USDT are supported. Refund requests follow the 30-day no-questions-asked refund policy; applications and status updates are handled through the ticket record.
Keep the full error message and relevant page context visible in screenshots, while masking passwords, payment credentials, and complete subscription details. Troubleshooting usually requires the error and your operating environment, not your account password in the ticket text.
Tickets enter the queue based on the information provided, issue type, and completeness of the diagnostic details. Account and order issues require checking the panel records first; route issues usually require the platform, region, and error information. Resolution time for complex cases depends on the investigation, so this page does not promise a fixed timeframe.
Check the status in the user panel after submitting. If more details are needed, reply within the original ticket instead of creating another one for the same issue. Keeping the context in one record makes progress easier to verify.
Sign in to the user panel with your username and password, then open the ticket center. No email address is required to create an account, and account tickets are currently the official support channel.
The available service information does not include a public Telegram channel at this time. Submit your question through a user-panel ticket and rely on the updates recorded there.
Provide your device platform, selected region, target service, error message, and the troubleshooting steps you have already completed. Do not send your password or complete subscription details in a ticket.
Sign in to the user panel and create a billing and refund ticket, including the relevant order and payment method. The refund policy is a 30-day no-questions-asked refund.